Frequently Asked Questions
NetXInvestor
How do I login to my NetXInvestor account?
Login to your online access at https://www.netxinvestor.com/nxi/welcome or via your NetXInvestor app (Reminder – Financial Organization #PTQ).
When you are at the login page select the "Login" button and enter your credentials.
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
What steps should I take if I've forgotten my password and need to reset it?
If you don't know you current password you can follow these instructions to reset your password:
- On NetXInvestor login page at https://www.netxinvestor.com/nxi/welcome select Forgot Password?
- Enter the Financial Organization (#PTQ), User ID, and the email address associate with your account
- Select the Contact Method for the one-time passcode > select Send Code > once received, enter one-time passcode > select Continue
- Enter the new password in the New Password and Confirm New Password fields using the password rules provided
A confirmation message will display when you've successfully changed your password. Selecting Ok will automatically login you into NetXInvestor.
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
How do I initiate a password reset if I want to change it voluntarily?
Login to your online access at https://www.netxinvestor.com/nxi/welcome or via your NetXInvestor app (Reminder – Financial Organization #PTQ).
Then follow these steps:
- Select Communications
- Select Settings
- Under 'Security Settings' select Edit next to Password
- Enter current password and select Continue
- Enter your new password in the New Password and Confirm New Password fields using the password rules provided
A confirmation message will display when you've successfully changed your password.
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
How do I access my consolidated account statement?
Login to your online access at https://www.netxinvestor.com/nxi/welcome or via your NetXInvestor app (Reminder – Financial Organization #PTQ).
Then follow these steps:
- Select Communications
- Select Statements and Reports
- Select the most recent Select-Link Statements under 'Type' to access a consolidated account statement with all of your accounts in one PDF file
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
How do I access my tax statements online through NetXInvestor?
Login to your online access at https://www.netxinvestor.com/nxi/welcome or via your NetXInvestor app (Reminder – Financial Organization #PTQ).
Then follow these steps:
- Select Communications
- Select All Communications
- Select Tax Documents
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
How do I download the NetXInvestor app on my smartphone?
To download the app follows these steps:
- On your mobile device, go to the Apple App Store or Google Play Store and search for NetXInvestor
- Complete the download process as usual for your device
- When you open the app, you will be prompted to log in
To login to the app enter your Financial Organization #PTQ, username, and password.
Bottom Line: If you have any questions, please reach out to Kat Sheffer at (317) 814-7802 or kat.sheffer@cookefg.com.
Don't see your question? Send it to us and we'll answer it.
Submit your question and we'll be in touch with you soon. We look forward to hearing from you.
Office Hours:
Monday - Friday 8:00 AM - 5:00 PM EST
9340 Priority Way West Drive Indianapolis, IN 46240
(317) 814-7800
contactcooke@cookefg.com
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